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  • Service

     

Support

Welcome to the support site of Elster Gas.

For general questions about products, please contact your local sales office. Here you may find the right contact person.  

Do you need data sheets, manuals, or other documents? Then you can visit our product pages or our Docuthek.

For technical support of other (non gas) products please contact:
Electricity meters:  PMT-DE_e-info_Mail-GE4N@honeywell.com  Tel.: +49 6134/605-777
Water meters:       vertrieb.wasser@honeywell.com  Tel.: +49 6251/59301-0
Heat meters:         info@brummerhoop.de  Tel.: +49 421/43560-0

 

 

 
Technical Support Volume converters and Data loggers
Our telephone support line is available: (German time)
Monday - Friday:      08:00 a.m. - 12:00 a.m. and
Monday - Thursday:  01:00 p.m. - 03:30 p.m.

Please contact:
Telefon:   +49  61 34 / 605-123  
e-mail:    ElsterSupport@honeywell.com

We are not available on general German bank holidays and during following periods:
Week before easter       10th April  – 14th April  2017
Bank holiday bridges     26th May 2017 (Ascension)   and 16th June 2017 (Corpus Christi)
Summer break              15th August –  26th August 2016
Christmas and year end  22nd Dec. 2016  – 6th January 2017

 

 
Technical Support Flowcomputers and Gasanalyzers
Our telephone support line is available:  (German time)
Monday - Friday:      08:00 a.m. - 12:00 a.m. and
Monday - Thursday:  01:00 p.m. - 03:30 p.m.

Please contact:
Telefon:    +49  231 / 937110-88
e-mail:    ElsterSupport@honeywell.com 

We are not available on general German bank holidays and during following periods:
Week before easter      10th April  – 14th April  2017
Bank holiday bridges    26th May 2017 (Ascension)   and 16th June 2017 (Corpus Christi)
Summer break              15th August –  26th August 2016
Christmas and year end 22nd Dec. 2016  – 6th January 2017

 

 
Technical Support Ultrasonic flow meters
Please contact e-mail:  aftersales@honeywell.com

For questions about new applications please contact:  applications@honeywell.com