Support services

Whenever you have a problem and need assistance fast, we have a helpdesk system for all your service specific questions. Our helpdesk database is filled with solutions for common questions, so we dare guarantee that you will find a solution to your problem fast.

Just contact our Helpdesk Support Service via e-mail on Aftersales@elster-instromet.com.  All requests are registered in a dedicated system, and are assigned a unique ticket number that can be used for easy reference.

Remote Support System
Our unique Remote Support System (RMS) allows remote servicing of installation from our Global Support Center, based in Essen, Belgium. RMS has proven to dramatically reduce downtime because of the opportunity to provide immediate site support by one of our system engineers.

Training
We offer a full range of result driven training courses to customers worldwide. Courses are available for all our products and services, covering operation, commissioning and maintenance.
 Training can be in a class-room setting or hands-on, in-house or on-site, and both ready-made as well as tailored to your needs.